Booking Policies

Cancellation Policies

• For any reservation, in the event of cancellation, a 10% fee on the total booking amount will be charged to cover administrative costs, provided the cancellation is not initiated by Trippy Divers.
• Once a reservation has been made and SSI digital course kits have been issued, there will be no refund for the digital kit. Courses are non-refundable once assigned to a student as they are linked for life.
• Cancellation due to weather conditions (minus 10% for administrative fees) or cancellation initiated by Trippy Divers: if rescheduling is not possible, a full refund will be issued.
• Cancellation within 48 hours of the activity: no refund will be issued.
• Cancellation due to illness or medical disqualification before starting the activity following the participant's health questionnaire: a written declaration from a doctor will be required. If rescheduling is not possible, a full refund will be issued. This applies only to the affected participant.
  (Does not apply to SSI Professional Courses. Each case will be reviewed individually. A credit for a future date will generally be offered. Courses not yet started will receive a full refund.)
• Arriving late will be treated as a no-show. No refund will be issued.
• When a client arrives under the influence of drugs or alcohol, or behaves in a manner that puts themselves or others at risk: no refund will be issued.
• When a client has provided false information on their registration form: no refund will be issued.
• For diving courses, once the SSI digital kit has been sent: no refund will be issued.
• For SSI courses, the student MUST complete the online course chapters and their corresponding knowledge reviews before any in-water activity.
• Dive sites may vary at the instructor's discretion, based on conditions assessed at the time of the activity.

Payment Policies

• To secure a reservation, we require a 50% deposit of the total booking amount; the remaining balance is due on the day of the activity.
• If the reservation is made within 48 hours of the activity date, the full amount is required at the time of booking.

Deposit Payment Methods

• Cash bank deposit in Mexico.
• Domestic wire transfer to a Mexican bank account.
• Payment link / credit or debit card — 3% surcharge (AMEX, Mastercard, Visa).
• International wire transfer.

On-site Payment (at our facility)

• Cash in Mexican pesos.
• Cash in USD (subject to the exchange rate at the time of payment).
• Debit or credit card — 3% surcharge (Mastercard, Visa).
• Domestic wire transfer to a Mexican bank account.